I post this for 4 reasons:
1) I found it funny.
2) It's filmed by a Norwegian Broadcasting Company and I'm somewhat Norwegian. Hey! It's just fun to listen to them speak and here the cognates with English.
3) For John, who knows what it's like to be the 'helpdesk'.
and 4) Because it makes me think about literacy. Being a literacy specialist in Africa I have first-hand experience to prove that we take our literature-rich environment for granted. While it's a funny look at modern help desks, it's also sobering to realize that there are remote regions where this could still happen today. Hope you enjoy!